Technical

1. How do I enroll in a course?

Sign in to your account. Then, from the Session Options menu, you can enroll in the desired course.

2. What do the courses cost?

There is no fee to enroll in the online courses.

3. How long do I have to complete the courses?

You will have 30 days to complete the course. If you do not complete the course within 30 days, you will need to start again.

4. Can a participant get a replacement password if a previous password was forgotten?

Yes, you may request your password to be sent to your email address here.

5. What if my personal information or organization changes?

Participants can change their address by logging on to their online account and using the "Edit" link to update their personal and contact information.

6. Are there specific software or browser requirements to run the online programs?
Minimum System Requirements:
System Requirements
  • Windows XP and newer, Apple OS X 10.3 and newer
  • Internet Explorer 9, Firefox 12, Chrome 18, or Safari 5, and newer
  • Adobe Acrobat Reader, free download
  • Sound card and Speakers are highly recommended
  • High Speed Internet is highly recommended
Browsers NOT on this list may display course content incorrectly.

GAIN Program

7. Who should take this course?

These courses are for people seeking information on charitable gaming in Alberta. It is recommended that they provide volunteers of charitable and religious groups with the opportunity to gain a better understanding about key information and policies related to charitable gaming activities.

8. Do I have to complete all courses? How do I know which courses I should take?

No, you don't have to take all courses. You can participate in one, or all courses based on your specific interests or needs.

9. What is an AGLC ID number?

Your AGLC ID is a unique 4, 5 or 6 digit number that was issued when your charitable organization was granted eligibility. The number appears on your correspondence from AGLC following the name of your charity.

See sample:

Nowhere Hockey and Ringette Club (00000)
PO Box 1234
Nowhere, AB T0T 0T0

If you do not know your Charitable Organization ID, please contact AGLC at:

  • Toll Free (in Alberta): 1-866-307-7499
  • Phone (Edmonton Area): 780-447-7499